This Cookie Policy describes how cookies and similar tracking technologies are used on digital properties associated with Grand Villa Casino Burnaby. It explains what cookies are, which categories of cookies may be placed on a user’s device, how information collected through cookies may be used, and what choices are available regarding cookie settings.
By continuing to use any website operated by or on behalf of Grand Villa Casino Burnaby, the user acknowledges that cookies may be placed on the accessing device in accordance with this Cookie Policy.
1. About This Policy
Grand Villa Casino Burnaby is located at 4331 Dominion Street, Burnaby, British Columbia, Canada, and operates as part of the Gateway Casinos & Entertainment Limited network. Gateway Casinos & Entertainment Limited, with business offices at 100-4400 Dominion Street, Burnaby, BC V5G 4G3, is the corporate entity responsible for data governance across its gaming facilities, including Grand Villa Casino Burnaby.
This Cookie Policy should be read together with the Gateway Casinos & Entertainment Limited Privacy Policy, which governs the broader collection, use, and disclosure of personal information across Gateway properties. Where cookies result in the collection of personal information, the Privacy Policy applies in full.
2. What Cookies Are
Cookies are small text files placed on a device when a website is visited. They allow the website to recognize the device on subsequent visits and to store certain information about preferences or activity. Cookies do not execute programs or deliver viruses. They are assigned uniquely to a device and can only be read by the web server that issued them.
Similar technologies, including web beacons, pixel tags, and local storage objects, may function alongside cookies to collect information about interaction with digital content. References to cookies in this document include these related technologies unless stated otherwise.
3. Categories of Cookies Used
The following categories describe the types of cookies that may be active on websites associated with Grand Villa Casino Burnaby.
3.1 Strictly Necessary Cookies
Strictly necessary cookies are required for website operation. They enable core features such as page navigation, access to secure areas, and session management. Without these cookies, services that have been requested cannot be provided. These cookies do not collect information for marketing purposes and cannot be disabled through the website’s internal systems.
3.2 Functional Cookies
Functional cookies allow the website to remember choices such as language preference or region and to provide enhanced, more personalized features. Information collected by these cookies may be anonymized and is not intended to track browsing activity on other websites.
3.3 Analytics and Performance Cookies
Analytics and performance cookies collect information about how visitors use the website, including which pages are visited most frequently and whether error messages are received. Information collected by these cookies is aggregated and treated as anonymous. It is used only to improve the operation and content of the website. These cookies are not intended to collect personal information that identifies individual users.
3.4 Targeting and Advertising Cookies
Where applicable, targeting and advertising cookies may be placed by advertising networks with authorization from the relevant website operator. These cookies record visits to the website, pages visited, and links followed. The information gathered may be used to make advertising more relevant to user interests. The operation of third-party cookies of this type is not under the control of Grand Villa Casino Burnaby or Gateway Casinos & Entertainment Limited. Users should review the privacy and cookie policies of any third-party services they encounter.
4. Personal Information and Cookies
Gateway Casinos & Entertainment Limited collects personal information in connection with its gaming facilities and digital channels. Categories of personal information that may be collected include:
- Contact details
- Government-issued identification numbers
- Credit and financial information
- Product or service-related data
Where cookies or similar technologies contribute to the collection of such information, that data is handled in accordance with the Gateway Casinos & Entertainment Limited Privacy Policy and applicable provincial and federal law.
Under British Columbia and Canadian federal privacy legislation, Gateway Casinos & Entertainment Limited is required in certain circumstances to verify government-issued photo identification and to record specific information. These obligations apply to in-person interactions at Grand Villa Casino Burnaby and are separate from cookie-based data collection on digital platforms.
When personal information collected through digital channels is used in connection with promotions or loyalty programs such as Encore Rewards, it may be disclosed to the British Columbia Lottery Corporation (BCLC) and to Gateway Casinos & Entertainment Limited authorized third-party agents and service providers, as described in the applicable promotion terms and the Gateway Casinos & Entertainment Limited Privacy Policy.
5. Managing Your Cookie Preferences
Users have the right to decide whether to accept or decline cookies. Most web browsers are set to accept cookies by default. Browser settings can be adjusted to refuse cookies or to provide an alert when cookies are being sent. The method for doing so varies by browser, and users should consult the relevant browser’s help documentation for specific instructions.
Restricting or blocking cookies may affect the functionality of websites associated with Grand Villa Casino Burnaby. Certain pages or features may not be accessible or may not operate as intended if cookies are disabled.
Preferences for third-party analytics and advertising cookies may also be managed through opt-out mechanisms provided directly by those third-party services.
Gateway Casinos & Entertainment Limited acknowledges that refusal of cookies may limit access to some website pages. Periodic review of cookie preferences is recommended, as browser settings and available tools may change.
6. Third-Party Cookies
Some pages on websites associated with Grand Villa Casino Burnaby may include content or functionality provided by third parties, such as embedded maps, social media features, or analytics platforms. These third parties may place their own cookies on user devices. The use of those cookies is not controlled by Grand Villa Casino Burnaby or Gateway Casinos & Entertainment Limited, and responsibility does not extend to the privacy practices of third-party services. Users should review the cookie and privacy policies of any third-party service they interact with through these digital properties.
7. Updates to This Policy
This Cookie Policy may be updated from time to time to reflect changes in technology, applicable regulation, or operational practices. When material changes are made, the updated policy will be made available through the relevant digital channels. Continued use of websites associated with Grand Villa Casino Burnaby following any update constitutes acceptance of the revised Cookie Policy.
8. Contact Information
Questions about this Cookie Policy or about the handling of personal information in connection with Grand Villa Casino Burnaby may be directed to the Gateway Casinos & Entertainment Limited Privacy Officer:
Privacy Officer
Gateway Casinos & Entertainment Limited
100-4400 Dominion Street
Burnaby, BC V5G 4G3
Canada
Telephone: 604-296-5077
Email: [email protected]
Residents of British Columbia with questions about personal information collected in connection with provincially regulated gaming promotions may also contact:
BCLC Customer Support Centre
74 West Seymour Street
Kamloops, BC V2C 1E2
Canada
Telephone: 1-866-815-0222